ADDED
As of February 10, 2026, 151,513,999 shares of the registrant s Class A common stock were outstanding.
Such Proxy Statement will be filed with the Securities and Exchange Commission within 120 days of the registrant's fiscal year ended December 31, 2025 .
Management's Discussion and Analysis of Financial Condition and Results of Operations 44 Item 7A.
Unless otherwise indicated or the context otherwise requires, all references in this Annual Report on Form 10-K to Twilio, the Company, we, our, us, or similar terms are to Twilio Inc.
Business Overview We envision a world in which every digital interaction is amazing.
By combining our leading communications capabilities with rich contextual data and artificial intelligence ( AI ), we provide the infrastructure for businesses of all sizes to revolutionize how they engage with their customers by delivering seamless, trusted, and personalized customer experiences at scale.
This combination of flexible APIs and software solutions, together with our customer data capabilities, helps businesses of all sizes and across numerous industries to benefit from smarter and more streamlined engagement at every step of the customer journey, including reduced customer acquisition costs, lasting loyalty, and increased customer value.
Our Platform The Twilio platform combines our communications channels and software solutions with contextual data and AI-powered orchestration, enabling businesses to deliver amazing customer engagement across the entire customer journey.
Our platform provides a trusted, simple, and smart infrastructure foundation that customers can build on.
We help enable conversations that are two-way and omnichannel by default, providing customers a tailored experience at scale.
REMOVED
As of February 14, 2025, 152,633,605 shares of the registrant s Class A common stock were outstanding.
Such Proxy Statement will be filed with the Securities and Exchange Commission within 120 days of the registrant's fiscal year ended December 31, 202 4.
Management's Discussion and Analysis of Financial Condition and Results of Operations 49 Item 7A.
Business Overview We envision a world in which every digital interaction between businesses and their customers is amazing.
By combining our leading communications capabilities, plus rich contextual data, plus generative and predictive artificial intelligence ( AI ), we enable businesses of all sizes to revolutionize how they engage with their customers by delivering seamless, trusted, and personalized customer experiences at scale.
This combination of flexible APIs and software solutions helps businesses of all sizes and across numerous industries to benefit from smarter and more streamlined engagement at every step of the customer journey, including reduced customer acquisition costs, lasting loyalty, and increased customer value.
Our platform, which combines our highly customizable communications APIs with customer data management capabilities and AI-powered predictions and recommendations, allows businesses to break down data silos and build a comprehensive single source for their customer data that is organized into unique profiles that are easily accessible by all their business teams.
Empowered with this information and the insights it enables, businesses using our platform can provide robust, personalized, and effective communications to their customers at every stage of their customer relationships at scale.
On January 1, 2025, we realigned our business unit structure into a functional support model under one organization.
We believe that operating as one organization best positions us as we seek to deliver one trusted, smart and integrated platform that enables more personalized communications and engagements for customers.