TTECMEDIUM SIGNALFINANCIAL10-K

TTEC shows improving operational performance with meaningfully reduced losses, though stockholders' equity deteriorated substantially and the company relocated headquarters from Colorado to Texas.

The company appears to be on a recovery trajectory with operating losses narrowing considerably year-over-year, suggesting management's turnaround efforts may be gaining traction. However, the deepening negative stockholders' equity position indicates underlying balance sheet stress that investors should monitor closely, particularly given the company's leveraged capital structure.

Comparing 2026-02-26 vs 2025-02-27View on EDGAR →
FINANCIAL ANALYSIS

TTEC demonstrated notable operational improvement with both net losses and operating losses declining meaningfully from the prior year, indicating better cost management or revenue stabilization. However, the balance sheet picture remains concerning as stockholders' equity moved deeper into negative territory while total assets contracted modestly. The combination of improving flow metrics alongside deteriorating equity suggests the company is working through a restructuring phase but still faces significant financial headwinds.

FINANCIAL STATEMENT CHANGES
Stockholders Equity
Balance Sheet
-93.9%
-$52.3M-$101.4M

Equity declined sharply — large losses, buybacks, or write-downs reducing book value significantly.

Net Income
P&L
+40%
-$321.0M-$192.5M

Net income grew 40% — bottom-line growth signals improving overall business health.

Operating Income
P&L
+32.5%
-$173.5M-$117.1M

Operating leverage kicking in — revenue growth outpacing cost growth, a hallmark of scaling businesses.

Total Assets
Balance Sheet
-14.5%
$1.8B$1.5B

Total assets contracted 14.5% — asset sales, write-downs, or balance sheet optimization underway.

LANGUAGE CHANGES
NEW — 2026-02-26
PRIOR — 2025-02-27
ADDED
As of February 20, 2026, there were 48,565,548 shares of the registrant s common stock outstanding.
RISK FACTORS SUMMARY The following is a summary of the principal risks and uncertainties that could adversely affect our business, financial condition, and results of operations.
Risks Related to Our Operations Outside of the United States We face special risks associated with international operations; and Our delivery model involves geographic concentration outside of the United States, exposing us to significant operational risks.
s principal executive offices are located at 100 Congress Avenue, Suite 1425, Austin, Texas 78701.
The Company designs, builds, and operates Artificial Intelligence ( AI ) enabled customer experiences across live interaction channels and provides data-driven digital solutions to help clients improve customer satisfaction and loyalty, increase customer revenue and profitability, and optimize overall cost to serve.
TTEC Engage provides digital first, AI-enabled CX operational and managed services to support large, complex enterprise clients end-to-end customer interactions at scale across the world.
Our revenue for fiscal 2025 was $2,137 million, of which approximately $469 million, or 22%, was generated from our TTEC Digital segment and $1,668 million, or 78%, was generated from our TTEC Engage segment.
Systems and workflows are not prepared to take advantage of AI benefits.
Our Growth Strategy As a leader and innovator in the global customer experience technology services and business process outsourcing (BPO) markets, our strategy is directed towards sustainable long-term growth in revenue and profitability.
Customer Support Tech Support Revenue Generation and Growth Services Fraud Mitigation AI Operations, including data annotation and labeling Back-Office Support TTEC Engage goes to market through a vertical approach with customized solutions that include industry specific talent, technology, certifications, and capabilities.
REMOVED
As of February 21, 2025, there were 47,757,848 shares of the registrant s common stock outstanding.
RISK FACTORS SUMMARY The following is a summary of the principal risks and uncertainties that could adversely affect our business, financial condition, and results of operations (including revenue, profitability and cash flows).
This summary is qualified in its entirety by reference to the more detailed descriptions of the risks and uncertainties included in Part I, Item 1A Risk Factors, and you should read this summary together with those more detailed descriptions.
Risks Related to Our Operations Outside of the United States We face special risks associated with international operations; Our delivery model involves geographic concentration outside of the United States, exposing us to significant operational risks; We may face new risks as we expand into countries where we have no prior experience .
s principal executive offices are located at 6312 South Fiddler s Green Circle, Suite 100N, Greenwood Village, Colorado 80111.
The Company designs, builds, and operates technology-enabled customer experiences across live interaction channels and provides data-driven digital solutions to help clients improve customer satisfaction and loyalty, increase customer revenue and profitability, and optimize overall cost to serve.
TTEC Engage provides the digitally enabled CX operational and managed services to support large, complex enterprise clients end-to-end customer interactions at scale across the world.
Our revenue for fiscal 2024 was $2,208 billion, of which approximately $459 million, or 21%, was generated from our TTEC Digital segment and $1,749 billion, or 79%, was generated from our TTEC Engage segment.
Tuchman beneficially owns approximately 58% of the Company s common stock.
Tuchman on September 30, 2024, the proposal is conditioned on, among other things, the receipt of financing for the transaction, the negotiation and execution of a definitive agreement, approval and recommendation of the proposal by the Special Committee, and approval by holders of a majority of the shares of the Company s common stock not owned by Mr.
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