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and Puerto Rico economies; changes in federal bank regulatory and supervisory policies, including with respect to required levels of capital; the relative strength or weakness of the commercial and consumer credit sectors and the real estate market in Puerto Rico; the performance of the stock and bond markets; our ability to successfully invest in, deploy, and maintain advanced technologies, including artificial intelligence and digital banking platforms; competition in the financial services industry; and possible additional legislative, tax or regulatory changes.
As the world evolves rapidly, we seek to amplify our ambition, with the goal of advancing from steady progress to bold transformation.
We believe that our strategy is designed to accelerate our transformation into a fully digital, data-driven, customer-centric financial institution, while maintaining the strong human relationships that define our brand.
OFG aims to deliver intelligent growth, operational excellence, and deeper financial empowerment to make progress possible for our communities.
Our strategy aspires to position OFG as a trusted digital financial coach, by understanding the customers objectives and needs by offering value-added services that help them achieve financial progress and well-being.
OFG is transitioning from a digital-first model to a truly digital bank, one where customers should be able to perform every financial activity seamlessly, securely, and intuitively, anytime, anywhere.
Our goal is to provide a one-stop digital experience that is enriched by human connection and powered by intelligence.
Our strategy is anchored on four main pillars: Customer Insights Personalization: To enhance customer engagement, improve decision making and drive sustainable growth, with a unified, 360-degree view of the customer leverage on advance analytics to understand financial behaviors, patterns and lifecycle events to generate actionable customer insights that support the customer needs.
Human Connection: Empower people by helping them to have smarter conversations while building trust and guiding customers through their most important financial decisions.
Digital Bank: Become a truly digital bank, one where customers can do everything they would in a branch.
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OFG operates through various subsidiaries, including a commercial bank, the Bank, a securities broker-dealer and investment adviser, Oriental Financial Services LLC ( Oriental Financial Services ), an insurance agency, Oriental Insurance, LLC ( Oriental Insurance ), a captive reinsurance company, OFG Reinsurance Ltd ( OFG Reinsurance ), OFG Ventures LLC ( OFG Ventures ), which holds investments, and a commercial lender, OFG USA LLC ( OFG USA ), which is a subsidiary of the Bank.
In March 2024, the Bank organized OBPEF LLC ( OBPEF ), as a wholly owned subsidiary of the Bank and a private equity fund under the Puerto Rico Incentives Code, as amended (the Incentives Code ), whose objective is to provide financing to eligible borrowers, whether in the form of senior or subordinated debt, to support the economic development of Puerto Rico.
As part of the Company s ongoing strategic reviews, OFG sold the retirement plan administration business of its subsidiary Oriental Pension Consultants, Inc.
( OPC ) effective as of December 30, 2022, and thereafter ceased its operations.
OFG has been deploying its Digital First strategy to achieve this mission.
Our strategy highly differentiates OFG through a sales and service business model and culture that emphasizes convenience and accessibility through digital channels while creating a simple, self-service and enjoyable customer experience.
OFG strives to proactively identify the customer s objectives and needs to offer value added services that help them achieve financial progress and well-being.
Our promise is to provide financial services and solutions that are R pido, F cil y Bien Hecho ( Fast, Easy and Well Done ).
This Digital First vision is anchored on four main pillars: Digital First: Our digital channels are (a) always available, (b) easy to use, (c) fast, (d) consistent, and (e) self-service with instant results with customers controlling how and when to transact.
All routine transactions are available digitally, with an omnichannel approach.