FRSHMEDIUM SIGNALFINANCIAL10-K

Freshworks delivered solid revenue growth of 16.4% to $838.8M with substantially improved operating cash flow generation in fiscal 2025.

The company demonstrates healthy fundamental momentum with revenue growth accelerating alongside meaningful improvement in cash conversion, suggesting better operational efficiency. The expansion of AI product offerings and clearer product family positioning indicate strategic focus on higher-value solutions that could support sustained growth.

Comparing 2026-02-26 vs 2025-02-20View on EDGAR →
FINANCIAL ANALYSIS

Freshworks showed strong top-line performance with revenue growing 16.4% to $838.8M and gross profit expanding 17.4% to $712.7M, indicating healthy demand and margin expansion. Operating cash flow generation improved substantially to $242.4M, reflecting better working capital management and operational efficiency. While current assets declined 13.3% and liabilities increased over 20%, the company maintained solid liquidity with significantly enhanced cash generation capabilities.

FINANCIAL STATEMENT CHANGES
Operating Cash Flow
Cash Flow
+50.9%
$160.6M→$242.4M

Operating cash flow surged 50.9% — exceptional cash generation, highest quality earnings signal.

Capital Expenditure
Cash Flow
-37.9%
$9.2M→$5.7M

Capex reduced 37.9% — investment cycle winding down or capital discipline; may improve near-term free cash flow.

Accounts Receivable
Balance Sheet
+22.7%
$122.9M→$150.8M

Receivables grew 22.7% — monitor days sales outstanding for collection efficiency.

Current Liabilities
Balance Sheet
+22.2%
$407.7M→$498.0M

Current liabilities rose 22.2% — increased short-term obligations, watch current ratio.

Total Liabilities
Balance Sheet
+20.3%
$474.0M→$570.1M

Liabilities increased 20.3% — monitor debt-to-equity ratio and interest coverage.

Gross Profit
P&L
+17.4%
$607.1M→$712.7M

Gross profit expanding — improving pricing power or product mix shift toward higher-margin offerings.

Revenue
P&L
+16.4%
$720.4M→$838.8M

Revenue growing 16.4% — solid top-line momentum, watch margins for quality of growth.

Current Assets
Balance Sheet
-13.3%
$1.3B→$1.1B

Current assets declined 13.3% — monitor working capital adequacy and short-term liquidity.

LANGUAGE CHANGES
NEW — 2026-02-26
PRIOR — 2025-02-20
ADDED
The 2026 Proxy Statement will be filed with Securities and Exchange Commission within 120 days of the registrant's fiscal year ended December 31, 2025.
Our employee experience (EX) products include Freshservice, Freshservice for Business Teams, Device42 and FireHydrant.
Our customer experience (CX) products include our Freshdesk suite of products.
Our AI offerings, which include Freddy AI Agents, Freddy AI Copilot and Freddy AI Insights, further enhance the employee and customer experience and are designed to boost productivity.
Currently, nearly 75,000 companies use Freshworks' uncomplicated solutions to increase employee efficiency and customer loyalty.
Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results.
Our people-first approach to AI is designed to eliminate friction, making employees more effective and organizations more productive.
Our total revenue was $838.8 million, $720.4 million and $596.4 million in the years ended December 31, 2025, 2024 and 2023, respectively, representing year-over-year growth rates of 16% and 21%, respectively.
Our Business Models Freshworks provides solutions that enable organizations to acquire, engage, and better serve their customers and employees.
Our value proposition to customers is clear - powerful and modern solutions that are simple and intuitive to implement and that were built to provide rapid time to value and compelling ROI.
REMOVED
The 2025 Proxy Statement will be filed with Securities and Exchange Commission within 120 days of the registrant's fiscal year ended December 31, 2024.
We provide our solutions in two product families: Customer Experience (CX) and Employee Experience (EX).
CX products include Freshdesk, Freshdesk Omni, Freshchat, Freshsales, and Freshmarketer.
EX products include Freshservice, Freshservice for Business Teams and Device42.
Our generative AI offerings, Freddy AI Agent and Freddy AI Copilot, further enhance the customer and employee experience.
Freddy AI Agent offers always-on, autonomous, personalized resolutions to customer and employee queries.
Freddy AI Copilot provides always-on contextual assistance for customer support, employee support, marketing and sales use cases, designed to boost productivity.
Currently, over 72,000 companies use Freshworks' uncomplicated solutions to increase employee efficiency and customer loyalty.
Our solutions and platform are enterprise-grade without the enterprise complexity.
Our fresh approach to EX and CX software is designed to be easy to use and ready to scale and to deliver rapid time to value to companies of all sizes.
MORE FINANCIAL SIGNALS
CRMHIGHSalesforce significantly increased debt by 71% to $14.4B while simultaneously ac...
2026-03-02
UNHHIGHUNH's operating income plummeted 41% despite 12% revenue growth, indicating seve...
2026-03-02
PFEHIGHPfizer achieved a dramatic 87.3% reduction in total debt from $31.4B to $4.0B, r...
2026-02-26
GILDHIGHGILD dramatically increased R&D spending by 81.5% to $9.1B while introducing new...
2026-02-24
ANALYZE ANY FILING FREE

See what changed in your portfolio's filings

500+ US-listed companies analyzed. Language delta, financial analysis, instant signal scoring.

Try Tracenotes free →