CNXCMEDIUM SIGNALFINANCIAL10-K

CNXC completed the SAI Digital acquisition in September 2025 while reducing share count through buybacks and generating stronger operating cash flows.

The company is actively pursuing its growth-through-acquisition strategy with the addition of SAI Digital's Asia-Pacific presence, complementing the previous Webhelp acquisition. The reduction in outstanding shares from 64.4M to 61.6M combined with increased buyback activity signals management's confidence in capital allocation and shareholder returns.

Comparing 2026-01-28 vs 2025-01-28View on EDGAR →
FINANCIAL ANALYSIS

CNXC demonstrated solid operational performance with operating cash flow growing over 20% to $807M and cash position strengthening to $327M. However, stockholders' equity declined notably from $4.0B to $2.7B, likely reflecting acquisition financing and increased shareholder returns through the expanded $168.7M buyback program. The overall asset base contracted modestly to $10.8B while current liabilities increased slightly, suggesting some near-term financial repositioning following the recent acquisition activity.

FINANCIAL STATEMENT CHANGES
Cash & Equivalents
Balance Sheet
+36.1%
$240.6M→$327.3M

Cash position surged 36.1% — strong cash generation or capital raise providing significant financial cushion.

Stockholders Equity
Balance Sheet
-32.1%
$4.0B→$2.7B

Equity declined sharply — large losses, buybacks, or write-downs reducing book value significantly.

Share Buybacks
Cash Flow
+24%
$136.1M→$168.7M

Share repurchases increased 24% — management returning capital, signals confidence in intrinsic value.

Operating Cash Flow
Cash Flow
+20.9%
$667.5M→$807.0M

Operating cash flow grew 20.9% — strong conversion of earnings to cash, healthy business fundamentals.

Total Assets
Balance Sheet
-10.3%
$12.0B→$10.8B

Total assets contracted 10.3% — asset sales, write-downs, or balance sheet optimization underway.

Current Liabilities
Balance Sheet
+10%
$2.0B→$2.2B

Current liabilities rose 10% — increased short-term obligations, watch current ratio.

LANGUAGE CHANGES
NEW — 2026-01-28
PRIOR — 2025-01-28
ADDED
As of January 16, 2026, there were 61,597,304 shares of common stock issued and outstanding.
Our average client tenure for our top 30 clients is 16 years.
Our strategic verticals include: technology and consumer electronics; retail, travel and e-commerce; communications and media; banking, financial services and insurance; and healthcare.
health insurance companies 3 of the top 5 global healthcare companies 10 of the top 10 global automotive companies Through our technology-infused solutions, our clients benefit from having a single partner that can deliver integrated solutions globally at scale, enabling them to address the entirety of the customer journey, from acquisition to support to renewal.
Strategic Growth We have a long history of growth through strategic acquisitions, including: Our September 2025 acquisition of SAI Digital, an end-to-end digital commerce and CX technology solutions company with a strong presence in Asia; Our September 2023 acquisition of the Webhelp business ( Webhelp ), a leading provider of CX solutions, including sales, marketing, and payment services, with significant operations and client relationships in Europe, Latin America, and Africa; Our July 2022 acquisition of ServiceSource International, Inc.
( ServiceSource ), a global outsourced go-to-market services provider that delivered business-to-business ( B2B ) digital sales and customer success solutions; Our December 2021 acquisition of PK, a leading CX design engineering company that created pioneering experiences to accelerate digital outcomes for their clients customers, partners and staff; and Our October 2018 acquisition of Convergys Corporation, a customer experience outsourcing company that added scale, diversified our revenue base, and expanded our service delivery capabilities.
Our strategic acquisitions have strengthened our position as a global technology and services leader by expanding our scale in the digital IT services market and creating one of the most robust, well-balanced global footprints in the industry.
Our disciplined approach to growth has strengthened our value proposition for our clients by broadening our offering of AI solutions, digital capabilities, and high-value services.
Our broad portfolio of services include: Strategy and Design .
We strive to help our clients reimagine what great is by using human-centered design and tech-enabled innovation to design next-generation solutions that shape experiences, strategies, and operations.
REMOVED
As of January 17, 2025, there were 64,398,533 shares of common stock issued and outstanding.
We offer our clients integrated solutions to support the entirety of their customer lifecycles, transform their businesses, and solve business challenges: CX and user experience ( UX ) strategy and design; digital operations, including B2B sales, performance marketing, customer loyalty, trust and safety, collections, and financial compliance; data analytics, enterprise intelligence, and actionable insights; and innovative new approaches to enhancing the customer experience through the latest technological advancements in our industry.
Our average client tenure for our top 30 clients is more than 16 years.
Our strategic verticals include technology and consumer electronics, retail, travel and e-commerce, banking, financial services and insurance, healthcare, communications and media, and other.
Our clients include: 9 of the top 10 tech and consumer electronics companies 7 of the top 10 fintech companies 2 of the top 5 retail and e-commerce companies 8 of the top 10 European banks 6 of the top 10 U.S.
Strategic Growth We have a long history of growth through strategic acquisitions, including: Our September 2023 acquisition of the Webhelp business ( Webhelp ), a leading provider of CX solutions, including sales, marketing, and payment services, with significant operations and client relationships in Europe, Latin America, and Africa; Our July 2022 acquisition of ServiceSource International, Inc.
Our disciplined approach to growth has strengthened our value proposition for our clients by broadening our offering of artificial intelligence ( AI ) solutions, digital capabilities, and high-value services.
Our solutions encompass our core service offering of Customer Lifecycle Management, as well as complementary areas, including Strategy and Design, Data and Analytics, and Enterprise Technology.
We help our clients by creating tools that their customers and employees love to use, enabling better customer interactions through real-time sentiment analysis, and integrating multiple customer interactions and touchpoints into one-stop smart mobile applications.
In September 2024, we announced the release of iX Hello TM , the first commercially available product in our Intelligent Experience ( IX ) suite of products.
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