Privacy Policy
Last updated: April 22, 2026
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, subscribe to our service, or contact us for support. This includes your name, email address, and payment information. We also collect usage data including which ticker symbols you analyze, how frequently you use the service, and technical information such as your IP address, browser type, and device information.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and respond to your comments and questions. We may also use your information to send you information about products and services, though you may opt out of these communications at any time.
3. Information Sharing
We do not sell, trade, or otherwise transfer your personally identifiable information to third parties without your consent, except as described in this policy. We may share your information with service providers who assist us in operating our platform, including payment processors (Stripe) and cloud infrastructure providers. We may also disclose your information if required by law or to protect the rights and safety of Tracenotes and our users.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time by contacting us at hello@tracenotes.ai.
6. Cookies
We use localStorage to track the number of free analyses you have used. We do not currently use advertising cookies or third-party tracking pixels. If we add analytics tools in the future, we will update this policy accordingly.
7. Your Rights
You have the right to access, correct, or delete your personal information. You may also object to or restrict certain processing of your data. To exercise these rights, please contact us at hello@tracenotes.ai. If you are located in the European Economic Area, you have additional rights under the GDPR.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of Tracenotes after any changes constitutes your acceptance of the new policy.
9. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at hello@tracenotes.ai.